Accessibility Statement

Last Updated: April 2026

Lending Valley is committed to ensuring that our website and digital services are accessible to everyone including individuals with disabilities. We believe that access to financial information and funding solutions is a fundamental right, and we are continuously working to improve the user experience for all visitors.

Our Commitment

Lending Valley strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These internationally recognized guidelines are built on four core principles,  that web content must be Perceivable, Operable, Understandable, and Robust (POUR). We treat accessibility not as a box to check, but as an ongoing responsibility to every person who visits our site.

Applicable Standards and Legal Framework

Our accessibility efforts are guided by the following laws and standards:

• Americans with Disabilities Act (ADA),  Title III, which applies to places of public accommodation, including websites offering goods and services to the public

• Section 508 of the Rehabilitation Act, which requires federal agencies and entities doing business with the government to make electronic information accessible

• New York State Human Rights Law and the New York City Human Rights Law, which prohibit discrimination based on disability in all public-facing services

• Web Content Accessibility Guidelines (WCAG) 2.1, Level AA,  the global benchmark for digital accessibility

We are headquartered in Brooklyn, NY and serve businesses across all five boroughs,  Manhattan, Brooklyn, Queens, the Bronx, and Staten Island,  as well as New Jersey, Connecticut, Long Island, and Westchester. We are committed to meeting or exceeding the accessibility standards required in all jurisdictions where we operate.

Features We Have Implemented

We have taken meaningful steps to make lendingvalley.com more accessible, including:

• Descriptive alt text on images so screen reader users can understand visual content

• Logical, consistent page structure using proper heading hierarchy

• Color contrast ratios that meet WCAG 2.1 AA requirements for readability

• Keyboard-navigable menus and form fields for users who do not use a mouse

• Resizable text that does not break page layout when zoomed up to 200%

• Clear, plain-language content written for easy comprehension

• Labels and instructions on all form inputs, including our funding application

Known Limitations

While we are committed to full accessibility, we acknowledge that some areas of our site may still present challenges. Known limitations include:

• Certain third-party tools or embedded content (such as chat widgets or partner-hosted forms) that we do not fully control may not yet meet all WCAG 2.1 Level AA criteria

• Some older PDF documents may not be fully screen-reader compatible,  we are actively working to remediate these

• Video content without closed captions,  we are adding captions on an ongoing basis

We prioritize remediation of barriers that affect access to our core services, including our business loan application, funding information, and contact forms.

Alternative Access to Our Services

If you experience difficulty accessing any part of our website or completing a funding application online, we are happy to assist you through alternative means. You can reach our team directly by:

• Email: [email protected]

• Phone: Available during business hours,  contact us via email to request a callback

• In-person or remote consultation: Our Brooklyn, NY-based team can arrange an accessible alternative format for any documentation upon request

We will respond to all accessibility-related requests within two business days.

Feedback and Complaints

We welcome feedback on the accessibility of our website. If you encounter any barriers, or if a page or feature is not working as expected with your assistive technology, please let us know. Your input helps us improve.

To submit a complaint or provide feedback, contact us at:

• Email: [email protected]

• Subject Line: Website Accessibility Feedback

If you are not satisfied with our response, you also have the right to file a complaint with the U.S. Department of Justice (DOJ), the Equal Employment Opportunity Commission (EEOC), or your state or local human rights agency.

Ongoing Commitment

Accessibility is not a one-time project,  it is a continuous process. We review our website regularly, conduct periodic audits, and incorporate accessibility improvements into every update we make. We are committed to making Lending Valley a place where every business owner,  regardless of ability,  can access the capital they need to grow.

Thank you for helping us build a more inclusive financial future.